Her accomplishments include many years recognition for sales results within SBC and PentaStar via The Premiere Class Award, Hall of Fame Club, Presidents Club, and the Peak Achiever Award. She has also been elected as President, and Senior Area Director of AmSpirit Business Connections. Gina is also involved in WINGS, "Women in New Growth Stages". She is a member of "get it" a resource organization for women in business. She was also recently asked to sit on the telecom board for the Groundwork Group. It's an organization that serves non-profit organizations.
Prior to AT&T sales she was employed by Bank One as a Lead Supervisor/Switch Administrator. Her responsibilities included Administration of an AT&T System 85 G3. She administered Moves, Adds and Changes as well as production and development of all Custom Reports. The ACD call center supported 185 representatives in 7x24 call environment. The call center was responsible for over 450,000 calls monthly while maintaining service standards of 20 second answer rates and 3 minute call length. Other responsibilities included move of the system to a new location, working with various vendors for IXC, LEC, Disaster Recovery, and Hardware services.
Sales Force
Panagea Networks currently has 5 Independent Sales Agents throughout the country, 4 of these agents, in Ohio. Most of these agents have extensive backgrounds in the sales of Long Distance Service via Qwest. A proven track record in sales and ability to look for "other" opportunities to help their customers resulted in an agent arrangement with Panagea Networks. The other sales people focus on data hardware sales, consulting and installation and LEC opportunities throughout most of the country. All sales personnel are seasoned representative with years of successful sales in a technology industry.
Panagea Networks will seek and employ the best technology professionals with an entrepreneurial drive, and an emphasis on customer service and results. Panagea Networks empowers its staff to be accountable. We are what our customers expect and when this vision changes from customer to customer we adapt. Our industry is likely to change by the minute and we intend to be fully prepared to manage the change in the most effect manner, through training, communication and experience.
Customer Support
Our Customer service and satisfaction is unparalleled. Customers buy from people they know like and trust. With the ability to go anywhere for service, customers want to be assured that their buying decision was the right one. Consequently, it becomes our job to walk them through the entire process from beginning to end. Our group is committed to end results. Customers need support when there are issues or during installation of products and services. Our customers are walked through these processes with a Panagea professional assigned specifically to their account. Customer service will be rewarded for the work they do with our customers over and above normal compensation. With this in mind we have determined that our Service staff need to be on the cutting edge and able to meet the demands of our clients. We will make this happen by ensuring on going training of all of our staff, not just the sales force. By specializing in the numerous AT&T products, customer services will be handled efficiently without the customer experiencing the added insult to telephone transfers. This responsibility does not fall solely on the customer service person. In addition to selling, our sales force will be providing service, repair, design and order writing. This gives us a huge advantage. When our client needs to reach someone for help they will always know exactly who to call. Our clients needs and concerns are always placed first.
Gina Winterstein, President
Gina joined Panagea Networks and was
appointed President and CEO in March
2002. Prior to, she was employed as a
Sales Manager/Account Executive with
PentaStar Communications, selling SBC
LEC services.
